It's only fair...
You're our customer and we truly care if you enjoy our bone broth and get the kind of results you want to achieve.
Or maybe you've never tasted how great our bone broth is like every else has raved about on yelp or maybe you're hesitant to spend $150+ to have it delivered to your doorstep without having tasted it first.
We get it. We understand. We're the same way.
Here's the deal:
We're so confident you'll join our raving fans if you just taste our product that we are doing what no one else is- we are offering you a 100% money-back guarantee. We want to remove any possible barrier to you trying our product and achieving the results you want. That's how much we stand by our bone broth. So order in full confidence with no risk.
If you order and for whatever reason you don't feel that our bone broth was worth 10 times your investment, simply let us know why within 60 days so we can improve and follow the return process below.
Note: 100% Money-Back Guarantee is only good on frozen bone broth products; not bone broth capsules. All sales on bone broth capsules are final.
These conditions must all be met for us to accept a return and issue a refund according to our policy, otherwise Au Bon Broth will NOT issue a refund.
Please note that Au Bon Broth does not cover these expenses below. These are all at your expense as the buyer returning the product:
1. Ship the bone broth back in it's original packaging (all remaining bone broth, original box and insulated shipping insert)
2. Add 15+ lbs of dry ice to the package
3. Insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Your return shipment requires all of the following: Tracking number, signature shipping service, and shipment insurance.
4. Return must arrive at the address below within 60 days of the original purchase date.
Au Bon Broth
8201 E 23rd Street
Kansas City, MO 64129
Again as a reminder, all of the above is at your cost as the buyer returning the product.
Upon receiving the returned bone broth at the above address, and ensuring all of the terms and conditions listed above have been met, you will be sent a company check for the full refund amount of your original purchase. After ensuring all above conditions have been met, Au Bon Broth will give you 100% of your money back within 60 days of receiving back your unused portion.
However, we do wish for you to be 100% satisfied with your purchase, so if you have any problems, questions or concerns, please feel free to contact us and we will be happy to resolve your issue in a way that may even prove better for you than a refund.
We can be reached at: 800-453-6007
You have selected a Recurring Monthly Delivery and Subscription of our bone broth and are saving a great deal of money vs. doing a one time purchase!
CONGRATULATIONS TO GOOD HEALTH!
By checking the box below you authorize and agree that you are receiving a Recurring Monthly Delivery and Subscription of our bone broth and agree to a 3 shipment minimum, one shipment per 30 days after the initial order. Your recurring orders will be processed every 30 days from the time of the first order.
These transactions are final; NO cancellations, refunds, changes to address, changes to products, order processing, order delays and shipping schedules can be applied to these orders. This creates a streamlined and predictable workflow for us and is what allows us to pass on savings to you. This is what allows us to pass on savings to you. You may of course cancel your recurring subscription any time after the 3 months are up by contacting us at (800) 453-6007 or from your email once you order.
Please note that all sales on recurring order subscriptions are final. If any time after the first 3 months you wish to cancel, do so before your next order processes if you no longer wish to receive our bone broth. Once an order processes on our site and you receive the confirmation of an order being placed from your subscription, this order cannot be canceled, modified, changed or refunded because by this time it has already been sent out and would be on its way to you. These terms are also sent to payment processors and credit card companies so attempted chargebacks will not be accepted.
If your intent was NOT to be on a Recurring Monthly Delivery and Subscription of our bone broth, then exit this box, remove this item from your shopping cart and click back on your browser to start your shopping experience over again.
If you need any help please feel free to contact us at (800) 453-6007 and we are ready and happy to help. If we are on the phone with another customer when you call we will get back to you very shortly.
Remember- we have a 100% SATISFACTION GUARANTEE so rest assured you are making a wonderful decision for your health!
Please check the box below if you agree to the terms and conditions above and wish to proceed with your Recurring Monthly Delivery and Subscription of our bone broth.