Effective Date: 2/11/2015
This privacy notice discloses the privacy practices for www.aubonbrothbonebroth.com This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Whenever material changes are made to the privacy notice specify how you will notify consumers.
This Agreement ("Agreement") is an agreement between you and One Step Ahead Marketing LLC, (DBA "Au Bon Broth") that states the terms and conditions under which you may use the Site and receive orders from Au Bon Broth, including processing and delivery of product orders. Your use of the Au Bon Broth ordering service and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, please do not use the Site or the Au Bon Broth ordering service.
If you have any questions about this Agreement or the Site please send us an email: firstname.lastname@example.org
Placing Orders - Orders may be placed online through our secure website. Please be sure to include your full name, business name (if applicable), phone number, email address, and street address, so that we can contact you with any questions and update you with the shipping and tracking information for your orders.
Process Time - Au Bon Broth produces and delivers fresh batches of broth on Mondays. Orders placed after Monday will ship the following Monday. Fulfillment and shipping times vary based on the size of the order, and the distance to the destination.
Cancellation and Order Change Policy - All sales are final. Once an order has been placed, no cancellations are possible. Similarly, if you wish to add to your order, Au Bon Broth reserves the right to treat any additions as a second order incurring additional shipping charges.
Product Availability - We produce our broths daily while maintaining the highest standards to assure you the highest quality products. If for some reason we are unable to ship all or part of any order, our liability will be limited to those amounts paid under this Agreement.
Responsibility for Product Shipment
We ship ONLY to the continental United States and only ship on Mondays. Orders placed after Monday 10am PST will ship the following Monday. Once an order has been delivered to the shipping carrier, Au Bon Broth is no longer responsible for the contents. We encourage customers to use the tracking information provided to them to track shipments and retrieve their items promptly. Our broth is shipped in a frozen state and should be placed in the refrigerator or freezer immediately upon arrival. Please note that once an order has been packed and shipped and has left our facility, we no longer have control over its transit. We cannot re-route the package, cancel an order, nor do we have control over how it's handled.
Shipping Methods & Costs - All orders are shipped via UPS/Fed-Ex/other carriers and include delivery confirmation or tracking information, which will be provided to you in the shipping confirmation e-mail. Please note, we reserve the right to upgrade your shipping method at no additional charge to you (e.g. upgrade ) Standard shipping is generally 2-3 business days (not guaranteed). We only ship on Mondays. Orders placed after Monday will ship the following Monday. We cannot guarantee the timeframe or parcel arrival date for any shipping method.
Risk of Loss - All orders are made pursuant to a shipment contract meaning that the risk of loss and title for such orders pass to you upon Au Bon Broth's delivery of the order to a shipment carrier. We encourage you to use the tracking information supplied for your order to track and retrieve items promptly.
Order Arrival - Our products are shipped frozen and should be removed from the shipping box immediately and placed in the refrigerator or the freezer.
Invalid Payments - Au Bon Broth will not process orders that use an incorrect, expired, or over-the-limit credit card. We will try our best to contact you if this occurs. However, in the event that such an order is processed, Au Bon Broth reserves the right to collect funds for any uncollected transactions owed to it. You shall be responsible and liable for any costs, including attorneys' costs and collection costs, that Au Bon Broth may incur in its efforts to collect any unpaid balances from you. Your right to use the Au Bon Broth Online Ordering Service is subject to limits established by Au Bon Broth and/or by your credit card issuer.
Recurring Monthly Delivery and Subscription Terms
By checking the terms and conditions box when having a recurring subscription delivery selected, you authorize and agree that you are receiving a Recurring Monthly Delivery and Subscription of our bone broth and agree to a 3 shipment minimum, one shipment per 30 days after the initial order. Your recurring orders will be processed every 30 days from the time of the first order.
These transactions are final; NO cancellations, refunds, changes to address, changes to products, order processing, order delays and shipping schedules can be applied to these orders. This creates a streamlined and predictable workflow for us and is what allows us to pass on savings to you. This is what allows us to pass on savings to you. You may of course cancel your recurring subscription any time after the 3 months are up by contacting us at (800) 453-6007 or from your email once you order.
Please note that all sales on recurring order subscriptions are final. If any time after the first 3 months you wish to cancel, do so before your next order processes if you no longer wish to receive our bone broth. Once an order processes on our site and you receive the confirmation of an order being placed from your subscription, this order cannot be canceled, modified, changed or refunded because by this time it has already been sent out and would be on its way to you. These terms are also sent to payment processors and credit card companies so attempted chargebacks will not be accepted.
If your intent was NOT to be on a Recurring Monthly Delivery and Subscription of our bone broth, then when ordering make sure you select a "One-Time Purchase Only".
If you need any help please feel free to contact us at (800) 453-6007 and we are ready and happy to help. If we are on the phone with another customer when you call we will get back to you very shortly.
Remember- we have a 100% SATISFACTION GUARANTEE so rest assured you are making a wonderful decision for your health!
60-Day Money Back Guarantee - It's only fair...
You're our customer and we truly care if you enjoy our bone broth and get the kind of results you want to achieve.
If you order and for whatever reason you don't feel that our bone broth was worth 10 times your investment, simply let us know why within 60 days so we can improve and follow the return process below.
These conditions must all be met for us to accept a return and issue a refund according to our policy, otherwise Au Bon Broth will NOT issue a refund.
Please note that Au Bon Broth does not cover these expenses below. These are all at your expense as the buyer returning the product:
1. Ship the bone broth back in it's original packaging (all remaining bone broth, original box and insulated shipping insert)
2. Add 15+ lbs of dry ice to the package
3. Insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Your return shipment requires all of the following: Tracking number, signature shipping service, and shipment insurance.
4. Return must arrive at the address below within 60 days of the original purchase date.
Au Bon Broth
8201 E 23rd Street
Kansas City, MO 64129
Again as a reminder, all of the above is at your cost as the buyer returning the product.
Upon receiving the returned bone broth at the above address, and ensuring all of the terms and conditions listed above have been met, you will be sent a company check for the full refund amount of your original purchase. After ensuring all above conditions have been met, Au Bon Broth will give you 100% of your money back within 60 days of receiving back your unused portion.
However, we do wish for you to be 100% satisfied with your purchase, so if you have any problems, questions or concerns, please feel free to contact us and we will be happy to resolve your issue in a way that may even prove better for you than a refund.
We can be reached at: 1-800-453-6007
By providing your email to Au Bon Broth, you consent to receive communications from us electronically. Au Bon Broth may send occasional emails about changes to its services, newsletters or special offers. If you would like to opt-out of receiving such emails please send us an email stating that you do not wish to receive promotional communications. If you do opt-out, you will continue to receive non-promotional communications regarding the status of your orders or your account.
License and Proprietary Rights Copyright and Ownership
All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Au Bon Broth consent is granted to view, electronically copy, and print in hard copy portions of this Site for the sole purpose of placing an order with Au Bon Broth for your use. Any other use of materials on this Site, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Au Bon Broth is strictly prohibited. You acknowledge that Au Bon Broth remains the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Au Bon Broth reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Au Bon Broth.
We offer nationwide delivery via UPS/Fed-Ex and other carriers. Bone broth is shipped out only on Mondays. Orders placed after Monday will ship out the following Monday. The broth is shipped frozen inside an insulated liner with dry ice and gel packs and needs to be refrigerated or frozen as soon as it's delivered. Unfortunately, we cannot be responsible for products that spoil after delivery. Since our broth is shipped frozen solid with dry ice, it should remain in the temperature safe zone (Under 35°F) until it is delivered. Your broth may arrive partially thawed and slushy- but this is okay- just be sure to refrigerate/freeze it immediately to prevent further thawing.
Our bone broth is slowly simmered in stainless steel stockpots to extract as many nutrients and gelatin as possible. It is then strained to remove excess fat and then rapid-cooled prior to being packaged and frozen for shipment.
Once your order is processed, you will receive a confirmation email and carrier tracking number once the carrier picks up the shipment from our kitchen.
We rapid cool the bone broth then cold-fill BPA-Free 32oz standup plastic pouches for maximum freshness and to eliminate spills, leaks, or cracks possible in other, more brittle plastic containers or glass.
You can place the pouch under some warm running water before reheating in a pot on your stove or you can let it thaw out in the refrigerator overnight. We highly advise against using microwave, as this method can potentially alter and/or ruin the nutrients you spent good money on.
It tastes so good most people drink it straight up but you can add your own ingredients to it, make a delicious soup with it, make risottos and rice dishes with or even make pancakes with it!
Your broth will last 7 days in the refrigerator after opening or you can freeze for up to 1 year and un-thaw as needed.
We challenge you to consume at least 8 ounces of bone broth a day for 30 days and see how you feel after!
Bone broth is considered to be both a food and a medicine! It's known to heal the skin, gut, GI tract, aid in digestion or help you beat that cold/flu you've been suffering from. Because broth is an extract of connective tissue, it is great for ailments joints, bones, lungs, muscle and blood. Incorporating bone broth into your established eating patterns can yield tremendous medicinal effects. Always ask your doctor before making any changes to your diet.
You can make your own bone broth with our recipes or if you don't have the time to make your own we can make it and deliver it to you.
If you have a blog or any other way of spreading the word we'd love to hear from you! Please include anything else you think might be helpful in helping us make a decision to send out samples to you.
Absolutely! We will pay you 10% immediately for any sales you refer to us. That's $23 - $89 per sale! Mention it on facebook or anywhere you like. To get started making money, please visit our affiliate page here
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