Organic, NON-GMO Bone Broth Delivered To Your Door                   100% FREE NATIONWIDE SHIPPING ON EVERY ORDER!                   Order Online Or by Phone: 1 (800) 453-6007

Shipping and Returns Policy

Responsibility for Product Shipment

We ship our frozen bone broth ONLY to the continental United States and only ship on Mondays. Orders placed after Monday 10am PST will ship the following Monday. Our other offerings will ship within 2 business days of the order placement.

Once an order has been delivered to the shipping carrier, Au Bon Broth Bone Broth is no longer responsible for the contents. We encourage customers to use the tracking information provided to them to track shipments and retrieve their items promptly. Our broth is shipped in a frozen state and should be placed in the refrigerator or freezer immediately upon arrival. Please note that once an order has been packed and shipped and has left our facility, we no longer have control over its transit. We cannot re-route the package, cancel an order, nor do we have control over how it’s handled.

TERMS and CONDITIONS

Au Bon Broth Bone Broth Customer Agreement

This Agreement (“Agreement”) is an agreement between you and One Step Ahead Marketing LLC, (DBA “Au Bon Broth Bone Broth”) that states the terms and conditions under which you may use the Site and receive orders from Au Bon Broth Bone Broth, including processing and delivery of product orders. Your use of the Au Bon Broth Bone Broth ordering service and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, please do not use the Site or the Au Bon Broth Bone Broth ordering service.

If you have any questions about this Agreement or the Site please send us an email: [email protected]

ORDER POLICIES

Placing Orders. Orders may be placed online through our secure website. Please be sure to include your full name, business name (if applicable), phone number, email address, and street address, so that we can contact you with any questions and update you with the shipping and tracking information for your orders.

Process Time. Au Bon Broth Bone Broth produces produces and delivers fresh batches of broth on Mondays. Orders placed after Monday will ship the following Monday. Fulfillment and shipping times vary based on the size of the order, and the distance to the destination. 

Cancellation and Order Change Policy. All sales are final. Once an order has been placed, no cancellations are possible. Similarly, if you wish to add to your order, Au Bon Broth Bone Broth reserves the right to treat any additions as a second order incurring additional shipping charges.

Product Availability. We produce our broths daily while maintaining the highest standards to assure you the highest quality products. If for some reason we are unable to ship all or part of any order, our liability will be limited to those amounts paid under this Agreement.

SHIPPING POLICIES

Shipping Methods & Costs. All orders are shipped via UPS/Fed-Ex/other carriers and include delivery confirmation or tracking information, which will be provided to you in the shipping confirmation e-mail. You will have the option of choosing between shipping methods at checkout. Please note, we reserve the right to upgrade your shipping method at no additional charge to you (e.g. upgrade ) Standard shipping is generally 2-3 business days (not guaranteed). We only ship on Mondays. Orders placed after Monday will ship the following Monday. We cannot guarantee the timeframe or parcel arrival date for any shipping method.

Risk of Loss. All orders are made pursuant to a shipment contract meaning that the risk of loss and title for such orders pass to you upon Au Bon Broth Bone Broth's delivery of the order to a shipment carrier. We encourage you to use the tracking information supplied for your order to track and retrieve items promptly.

Order Arrival. Our products are shipped frozen and should be removed from the shipping box immediately and placed in the refrigerator or the freezer.

PAYMENT TERMS

Invalid Payments. Au Bon Broth Bone Broth will not process orders that use an incorrect, expired, or over-the-limit credit card. We will try our best to contact you if this occurs. However, in the event that such an order is processed, Au Bon Broth Bone Broth reserves the right to collect funds for any uncollected transactions owed to it. You shall be responsible and liable for any costs, including attorneys’ costs and collection costs, that Au Bon Broth Bone Broth may incur in its efforts to collect any unpaid balances from you. Your right to use the Au Bon Broth Bone Broth Online Ordering Service is subject to limits established by Au Bon Broth Bone Broth and/or by your credit card issuer.

OTHER TERMS and CONDITIONS

Privacy. Your privacy is important to us. We will not share your information with any third party except as required by law or as necessary to complete an order placed by you with us. To respect your privacy, all information collected on this Site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned unless you consent otherwise. Please feel free to call or email us with any questions regarding our privacy policy.

Electronic Communications

By providing your email to Au Bon Broth Bone Broth, you consent to receive communications from us electronically. Au Bon Broth Bone Broth may send occasional emails about changes to its services, newsletters or special offers. If you would like to opt-out of receiving such emails please send us an email stating that you do not wish to receive promotional communications. If you do opt-out, you will continue to receive non-promotional communications regarding the status of your orders or your account.

License and Proprietary Rights Copyright and Ownership

All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Au Bon Broth Bone Broth Consent is granted to view, electronically copy, and print in hard copy portions of this Site for the sole purpose of placing an order with Au Bon Broth Bone Broth for your use. Any other use of materials on this Site, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Au Bon Broth Bone Broth is strictly prohibited. You acknowledge that Au Bon Broth Bone Broth remains the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Au Bon Broth Bone Broth reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Au Bon Broth Bone Broth

You have selected a Recurring Monthly Delivery and Subscription of our bone broth and are saving a great deal of money vs. doing a one time purchase!

CONGRATULATIONS TO GOOD HEALTH!

By checking the box below you authorize and agree that you are receiving a Recurring Monthly Delivery and Subscription of our bone broth and agree to a 3 shipment minimum, one shipment per 30 days after the initial order. Your recurring orders will be processed every 30 days from the time of the first order. 

These transactions are final; NO cancellations, refunds, changes to address, changes to products, order processing, order delays and shipping schedules can be applied to these orders. This creates a streamlined and predictable workflow for us and is what allows us to pass on savings to you. This is what allows us to pass on savings to you. You may of course cancel your recurring subscription any time after the 3 months are up by contacting us at (800) 453-6007 or from your email once you order.

Please note that all sales on recurring order subscriptions are final. If any time after the first 3 months you wish to cancel, do so before your next order processes if you no longer wish to receive our bone broth. Once an order processes on our site and you receive the confirmation of an order being placed from your subscription, this order cannot be canceled, modified, changed or refunded because by this time it has already been sent out and would be on its way to you. These terms are also sent to payment processors and credit card companies so attempted chargebacks will not be accepted.

If your intent was NOT to be on a Recurring Monthly Delivery and Subscription of our bone broth, then exit this box, remove this item from your shopping cart and click back on your browser to start your shopping experience over again.

If you need any help please feel free to contact us at (800) 453-6007 and we are ready and happy to help. If we are on the phone with another customer when you call we will get back to you very shortly.

Remember- we have a 100% SATISFACTION GUARANTEE so rest assured you are making a wonderful decision for your health!

Please check the box below if you agree to the terms and conditions above and wish to proceed with your Recurring Monthly Delivery and Subscription of our bone broth.